Bespoke, results-focused charity retail consultancy

We help charities develop their retail operation, their product offer, their people and their profitability.

We have more than 20 years’ experience of working with and for charity retailers and other great not-for-profit organisations

Our team is made up exclusively of people who have had senior roles within charity retail and other non-profit organisations.

Delivering strong, sustainable and innovative results

Jayne is widely regarded as an experienced and passionate leader within the charity retail sector.  She helps charity shops and other nonprofits (including museums and galleries) develop their retail operation, improve their product offer and people, and improve their profitability.

She understands the challenges that charity retailers face. For the first 20 years of her career, Jayne came up through the ranks working for charities in retail roles – from shop manager, operations manager and eventually to executive retail director.  Since launching her consultancy in 2010, Jayne and her associates have supported more than 30 charities.

The Charity Retail Consultancy supports charities to tackle difficult challenges by applying clear thinking and bold plans to drive their business forward.  Recent projects include creating retail strategies and feasibility studies, improving productivity, process development and central operations, team building, and redesigning store layouts. The Charity Retail Consultancy helps charities maximise their retail impact and achieve great results.

Owner and founder, Jayne Cartwright is a hugely experienced and successful charity retail leader, delivering strong, sustainable and innovative results.  These results inspired 14 retail and business leaders to unanimously vote me Woman of the Year at the 2011 Specsavers everywoman in Retail Awards, a first for a charity leader.

Whether you need a feasibility study, a strategy analysis or an action planning for growth, we work very closely with clients to understand your needs and to devise bespoke solutions. As our client feedback shows, we support and guide you along the way so we leave your organisation feeling more confident and in a good position for the future.

Some Charities we have worked with

After Adoption
Animals in Distress
YMCA England
Birmingham Children’s Hospital
Rainbows hospice for children and young people

From the blog

We really loved working with Jayne.  Her insights were brilliant and the shop team were really motivated with her suggestions and ideas.

Care for the Family