Jayne’s knowledge and support provided SWT with a strategy, helpful tools and the assurance we needed to make our charity retail ambitions a reality. The Charity Retail Consultancy gave Staffordshire Wildlife Trust a real insight into charity retail and provided the head office team with constructive support and a series of helpful recommendations. Jayne was approachable, enthusiastic and accessible throughout.
A key player in the charity retail sector for over 25 years, few can rival her knowledge and understanding of what makes a successful retail chain. Never shy to innovate, but always with a careful eye on risk, Jayne has pushed for inspiring change. Her eye for an opportunity has helped to move the whole sector forwards, ready to meet its modern day customer.
Vicki Burnett, Chair of Charity Retail Association 2014-2015
Jayne’s support really gave The Donkey Sanctuary the expertise and guidance we needed when we started planning the establishing of a network of charity shops for the first time.
Donkey Sanctuary, Sally Hilton Head of Fundraising
We were at a crossroads with our 13 charity shops. The Board had differing views on expansion, contraction, management, staffing and just about everything else in-between. I therefore looked outside for an expert who could review our current operations, understand our charity, and guide us as to the way forward.
I found a number of consultancies which had charity shops as part of their client list, but only Jayne who focused 100% on the sector. Not only that, but Jayne was the only person that I spoke to who had actually worked in a charity shop.
Jayne conducted a very efficient review of our shops, including talking with most of our staff, prepared a concise, but comprehensive report, and met with our Board to plan the way forward.
The outcome is that we have a new strategy, a new management structure and a new sense of purpose. We are beating our revenue targets, the staff have a smile on their faces and the charity is very pleased with the contribution that the shops are making to both its finances and the awareness of its work.
Revitalise Respite Holiday, John Parker Finance Director and Company Secretary
When we decided to enter the world of retail through the opening of a charity shop we engaged Jayne Cartwright from the Charity Retail Consultancy. We are so glad that we did. As novices we were taken step by step though the process of setting up and running our shops. We can only thank the organisation for given us the benefit of their experience. We now have three successful shops across Birmingham and Solihull that we are proud to have our name over the door. We have no hesitation in commending the work of the Charity Retail Consultancy
Maureen Connolly, CEO Birmingham and Solihull Women's Aid
Jayne supported Cats Protection Retail through a huge period of change. From advising and assisting with the recruitment of a new Head of Retail to delivering workshops and plenary sessions at our first ever Retail Conference, her support and depth knowledge was invaluable.
Jayne strikes exactly the right balance of professionalism and approachability, and has superb interpersonal skills. These attributes combine to make her a first class communicator at all levels, throughout any organisation.
Cat’s Protection, Lewis Coghlin - Director of Fundraising
We were very pleased with the results of a retail analysis that Jayne Cartwright undertook for Birmingham Children’s Hospital in 2015. Jayne’s attention to detail, deep investigation of our current operation & resource, and of course her retail expertise led to the creation of an extremely useful report that helped to shape our retail activity to maximise our charity income. We would definitely use Jayne again in the future.
Birmingham Children’s Hospital, Miranda Williams Public Fundraising Manager
Jayne Cartwright is among the best charity retail experts in the country, with years of experience heading top charity retail chains, and successfully mentoring start-ups in opening their very first shops. She is one of our go-to speakers for the sector event, the Charity Retail Conference, on a range of issues from operations, to human resources, to strategy. I recommend her services to charities with retail interests without hesitation.
Charity Retail Association, Susan Meredith Head of Member services
We really loved working with Jayne. Her insights were brilliant and the shop team were really motivated with her suggestions and ideas.
Care for the Family, Emrys Jones Director of Marketing and Operations
Working with Jayne to develop and deliver our “Running a Profitable Retail Department” has been a real pleasure. This is someone who really knows her business and who is able to clearly share this insight with a wide range of charitable and retail organisations. Our conference was aimed at staff working and managing museum shops and Jayne gave them all some very practical advice for improvements, some thought provoking ideas to ensure on-going development and a great deal of confidence to take back to their own organisations. It comes as no surprise that in the feedback she scored the highest of all the elements.
The Ironbridge Gorge Museum Trust, Traci Dix-Williams Director of Operations
We commissioned Jayne to produce a report supporting a strategic review of our events, community and corporate fundraising teams and to recommend a strategy and structure that could deliver long-term income growth.
Jayne maintained a high level of professionalism and sensitivity throughout the process, whilst engaging fully with key members of the team. We highly recommend her.