Bespoke, award winning charity retail consultancy

We can help you improve your shops & ecommerce through your people, your product & your processes.

We’ve helped over 100 charities & not for profits to make the very most from their shops & trading.

Our team is made up of people who have had senior roles within charity retail and other non-profit organisations.

The support we received from Vicki and Jayne was excellent. They took time to understand our situation and our needs, and gave us bespoke and detailed advice. The report we received was extremely comprehensive and provided some really practical tools which we were able to use.

Age UK Sheffield - CEO Steve Chu

Voted Supplier of the Year 2019

Jayne & Vicki are widely regarded as experienced and passionate leaders within the charity retail sector

As charity retailers ourselves, with years of experience at all levels, we have a deep understanding of the challenges and opportunities running a retail operation can bring.

Since launching the consultancy in 2010, we have supported more than 100 charities.


Our recent client satisfaction surveys showed that 100% of respondents said:

  • The Charity Retail Consultancy made a positive financial impact to their retail business
  • We’re good value for money
  • We’re a great resource to the sector
  • They would highly recommend us to other charity retailers


Whatever help you need to support your retail and trading operation, we work very closely with you to understand your needs and to devise bespoke solutions.

We support and guide you along the way so we leave your organisation feeling more confident and in a strong position for the future.


Some recent clients

You can see more of our clients here

Hebridean WHale & Dolphin Trust
Essex & Herts Air Ambulance
Wandsworth Oasis
Saint Francis Hospice

From the blog