Bespoke, results-focused charity retail consultancy

We can help you improve your shops & ecommerce through your people, your product & your processes.

We’ve helped over 100 charities & not for profits to make the very most from their shops & trading.

Our team is made up exclusively of people who have had senior roles within charity retail and other non-profit organisations.

The support we received from Vicki and Jayne was excellent. They took time to understand our situation and our needs, and gave us bespoke and detailed advice. The report we received was extremely comprehensive and provided some really practical tools which we were able to use.

Age UK Sheffield - CEO Steve Chu

Delivering strong, sustainable and innovative results

The Charity Retail Consultancy – voted Supplier of the Year 2019

Find out more about our services      Get in touch to see how we can help

Jayne & Vicki are widely regarded as experienced and passionate leaders within the charity retail sector. 

We help charity shops and other non-profits (including museums and galleries) develop their retail operation, improve their product offer and people, and improve their profitability.  

As charity retailers ourselves, with years of experience at all levels, we have a deep understanding of the challenges and opportunities running a retail operation can bring.

We support charities to tackle difficult challenges by applying clear thinking and bold plans to drive your business forward

Recent projects include:

  • creating retail strategies
  • feasibility studies
  • developing & reviewing ecommerce activities
  • training & development via Charity Retail Learning
  • site searches
  • running procurement processes
  • recruitment support
  • retail reviews
  • improving productivity
  • team building

We help you maximise your retail impact and achieve great results.

Since launching the consultancy in 2010, we have supported more than 100 charities.

A recent client satisfaction survey showed that 100% of respondents said:

  • The Charity Retail Consultancy made a positive financial impact to their retail business
  • We’re good value for money
  • We’re a great resource to the sector
  • They would highly recommend us to other charity retailers

Whatever help you need to support your retail and trading operation, we work very closely with you to understand your needs and to devise bespoke solutions.

We support and guide you along the way so we leave your organisation feeling more confident and in a strong position for the future. 

Get in touch


Some recent clients

You can see more of our clients here

Hebridean WHale & Dolphin Trust
Essex & Herts Air Ambulance
Wandsworth Oasis
Saint Francis Hospice