Established in 2010, we were the first ever consultancy to focus specifically on charity retail – and we like to think we are still the best!

We spot the opportunities and understand the challenges of this resilient and adaptable sector, then work with clients to provide bespoke, practical and sustainable solutions.

We have an unrivalled track record of supporting charities and social enterprises with the development and improvement of their retail offer. With over 60 years combined experience in the sector our knowledge, skills and experience are second to none. 

Learn more about Jayne Cartwright, Founder and Director of The Charity Retail Consultancy

Learn more about Vicki Burnett, Senior Consultant

We also work alongside carefully selected Associates who bring specialist skills and insights to projects as we need them.. 

If you are looking for a Consultancy with integrity, dedication and a passion for the sector, you’ve come to the right place. 

How we work is as important to us as what we do – and we work tirelessly to get the best results for our clients, every single time. Our service doesn’t stop once the bill is paid – we are available to offer guidance and support to our clients well into the future.

We keep up to date and involved with all the current trends and developments across the sector, sharing them via our up to the minute social media accounts.

To learn more about how we work and what makes us tick, take a look at our Values.

As huge supporters of the sector, we are, of course, long standing Corporate Members of the Charity Retail Association. We are also members of Inspiring Women Changemakers and were among the first organisations to sign up to the Show the Salary pledge