The Charity Retail Consultancy was voted Supplier of the Year 2019 in the Small Business category at the Charity Retail Awards.

Established in 2010, we were the first ever consultancy to focus specifically on charity retail – and we like to think we are still the best!

We spot the opportunities and understand the challenges of this resilient and adaptable sector, then work with clients to provide bespoke, practical and sustainable solutions.

We have an unrivalled track record of supporting charities and social enterprises with the development and improvement of their retail offer. With over 60 years combined experience in the sector our knowledge, skills and experience are second to none. 

Learn more about Jayne Cartwright, Founder and Director of The Charity Retail Consultancy

Learn more about Vicki Burnett, Senior Consultant

We also work alongside carefully selected Associates who bring specialist skills and insights to projects as we need them.. 


If you are looking for a Consultancy with integrity, dedication and a passion for the sector, you’ve come to the right place. 

How we work is as important to us as what we do – and we work tirelessly to get the best results for our clients, every single time. Our service doesn’t stop once the bill is paid – we are available to offer guidance and support to our clients well into the future.

We keep up to date and involved with all the current trends and developments across the sector, sharing them via our up to the minute social media accounts.

To learn more about how we work and what makes us tick, take a look at our Values.

As huge supporters of the sector, we are, of course, long standing Corporate Members of the Charity Retail Association. We are also members of Inspiring Women Changemakers and were among the first organisations to sign up to the Show the Salary pledge


Jayne Cartwright is among the best charity retail experts in the country, with years of experience heading top charity retail chains, and successfully mentoring start-ups in opening their very first shops. She is one of our go-to speakers for the sector event, the Charity Retail Conference, on a range of issues from operations, to human resources, to strategy. 

Equally Vicki Burnett’s charity retail expertise is second to none, heading award winning shop chains and imparting her knowledge at Charity Retail Association events frequently. She was a highly valued long-term member of the Association’s Board of Directors, and held the position of Chair.

We love working with both Vicki and Jayne – I recommend their services to charities with retail interests without hesitation.