The mentoring program Jayne Cartwright delivered was a fantastic experience. Having recently stepped up in a senior role Jayne was able to support me through the transition. Jayne’s knowledge and experience in the charity retail sector was invaluable and I had complete trust in her. The biggest thing I took away from the mentoring was the confidence the process gave me to enable me to deliver in my role

Octavia Foundation, Iain Burnett, Head of Retail

The support we received from Vicki and Jayne was excellent. They took time to understand our situation and our needs, and gave us bespoke and detailed advice. The report we received was extremely comprehensive and provided some really practical tools which we were able to use.

Age UK Sheffield, Steve Chu, CEO

Congratulations on producing a wonderful “lockdown learning” resource which will help me train and update the retail staff and prepare them to return. It will also help me to maintain a connection – and I do believe it will positively impact their mental health and well being.

Primrose Hospice, David Burrell, CEO

We asked the Charity Retail consultancy to do a complete review of our retail portfolio – they were able to do this very promptly and the report was ready soon after their site visits.  I was impressed with the thoroughness of the report which gave us clear recommendations to take the business forward.  I would highly recommend any charity looking for experienced retailers who know where to look, who can get under the skin of your business and who can give you clarity on what to do next.

St Clare Hospice, Sarah Thompson, CEO

The Charity Retail Consultancy’s support really gave The Donkey Sanctuary the expertise and guidance we needed when we started planning the establishing of a network of charity shops for the first time.

Donkey Sanctuary, Sally Hilton, Head of Fundraising

We were at a crossroads with our 13 charity shops. The Board had differing views on expansion, contraction, management, staffing and just about everything else in-between.  I therefore looked outside for an expert who could review our current operations, understand our charity, and guide us as to the way forward.

I found a number of consultancies which had charity shops as part of their client list, but only Jayne who focused 100% on the sector. Not only that, but Jayne was the only person that I spoke to who had actually worked in a charity shop. 

Jayne conducted a very efficient review of our shops, including talking with most of our staff, prepared a concise, but comprehensive report, and met with our Board to plan the way forward.

The outcome is that we have a new strategy, a new management structure and a new sense of purpose. We are beating our revenue targets, the staff have a smile on their faces and the charity is very pleased with the contribution that the shops are making to both its finances and the awareness of its work.

Revitalise Respite Holiday, John Parker, Finance Director and Company Secretary

When we decided to enter the world of retail through the opening of a charity shop we engaged Jayne Cartwright from the Charity Retail Consultancy. We are so glad that we did.  As novices we were taken step by step though the process of setting up and running our shops.  We can only thank the organisation for given us the benefit of their experience.  We now have three successful shops across Birmingham and Solihull that we are proud to have our name over the door.  We have no hesitation in commending the work of the Charity Retail Consultancy

Maureen Connolly, CEO, Birmingham and Solihull Women's Aid

Jayne’s knowledge and support provided SWT with a strategy, helpful tools and the assurance we needed to make our charity retail ambitions a reality.  The Charity Retail Consultancy gave Staffordshire Wildlife Trust a real insight into charity retail and provided the head office team with constructive support and a series of helpful recommendations. Jayne was approachable, enthusiastic and accessible throughout.

Staffordshire Wildlife Trust, Alison Holmes Commercial Manager

We commissioned Jayne to produce a report supporting a strategic review of our events, community and corporate fundraising teams and to recommend a strategy and structure that could deliver long-term income growth.

 Jayne maintained a high level of professionalism and sensitivity throughout the process, whilst engaging fully with key members of the team.  We highly recommend her.

Andrew – Cystic Fibrosis Trust

Working with Jayne to develop and deliver our “Running a Profitable Retail Department” has been a real pleasure.  This is someone who really knows her business and who is able to clearly share this insight with a wide range of charitable and retail organisations. Our conference was aimed at staff working and managing museum shops and Jayne gave them all some very practical advice for improvements, some thought provoking ideas to ensure on-going development  and a great deal of confidence to take back to their own organisations. It comes as no surprise that in the feedback she scored the highest of all the elements. 

The Ironbridge Gorge Museum Trust, Traci Dix-Williams Director of Operations

A number of important projects have been conducted with support from The Charity Retail Consultancy including an audit of current retail operations with recommendations, development of a staff handbook, selection of a new superstore site and Ecommerce training.

We have found the support The CRC have given invaluable in helping us implement new projects through getting to know our business operations, developing good relationships with the team and bringing in depth knowledge of the current  retail environment with the opportunities and challenges that brings.

As a recent recipient of Lloyds Foundation funding we are looking forward to working with the CRC team to develop further charity retail projects so that we can work towards financial self-sufficiency while increasing the impact of our work with those facing homelessness and social exclusion.

Emmaus North East, John Harrison, Community Manager

I gave your training to one of my furloughed staff to try out, and they think its fab. Lots of useful content, doesn’t reinvent the wheel but gives useful, practical suggestions. 
The fact that both you and Jayne have so much experience really shines through. They love how “empowering” it is, which is the culture of my department. Looking forward to rolling it out across my team later this week.
Thanks for such a good resource.

Severn Hospice, Ross Henderson, Head of Retail

Jayne Cartwright is among the best charity retail experts in the country, with years of experience heading top charity retail chains, and successfully mentoring start-ups in opening their very first shops. She is one of our go-to speakers for the sector event, the Charity Retail Conference, on a range of issues from operations, to human resources, to strategy. Equally, Vicki Burnett’s charity retail expertise is second to none, heading award-winning shop chains and imparting her knowledge at Charity Retail Association events frequently. She was a highly valued long-term member of the Association’s Board of Directors and held the position of Chair. We love working with both Vicki and Jayne and I recommend their services to charities with retail interests without hesitation.

Charity Retail Association, Susan Meredith, Deputy CEO & Head of Member services

Jayne and Vicki were very enthusiastic, full of ideas and pragmatic solutions to the challenges we face at Saint Francis Hospice in developing a modern retail experience, whilst maintaining a motivated and engaged, mainly volunteer, workforce!
They were asked to give practical, operational solutions to help support our journey and they delivered some really sound advice alongside practical steps in achieving this, including benchmarking and modelling organisational change, profitability measurement and management of bespoke training solutions.
I really liked how they performed a targeted needs analysis and they knew our market very well, coming up with practical solutions to take us to the next stage of our retail journey.
We will definitely be taking the training forward from our review to continue on our journey with the ever evolving world of charity Retail and would highly recommend The Charity Retail Consultancy for their extensive experience and expertise in their field – they were extremely approachable and the information invaluable!

St Francis Hospice. Michelle Nichols, Director of Retail and Trading

Working with Vicki  was a very positive experience. She took the time to understand our unique needs and as a consequence I felt she understood where we were coming from and where we wanted to be. We received tailored advice to help improve, and monitor, both our retail and visitor engagement offer. It was also useful to know what we were doing right and how we could build on this for the future.

Hebridean Whale & Dolphin Trust, Pauline Massey, Visitor Centre Manager

We were very pleased with the results of a retail analysis that Jayne Cartwright undertook for Birmingham Children’s Hospital.  Jayne’s attention to detail, deep investigation of our current operation & resource, and of course her retail expertise led to the creation of an extremely useful report that helped to shape our retail activity to maximise our charity income. We would definitely use Jayne again in the future.

Birmingham Children’s Hospital, Miranda Williams Public Fundraising Manager

Vicki worked with Highland Hospice to provide a thorough review of our whole retail operation, giving us lots of great recommendations, new ideas and especially support to help make our already successful business even better.  We look forward to an ongoing relationship and Vicki’s continued enthusiastic support  .

Highland Hospice, Susan Cooper, Retail Manager

Jayne supported Cats Protection Retail through a huge period of change. From advising and assisting with the recruitment of a new Head of Retail to delivering workshops and plenary sessions at our first ever Retail Conference, her support and depth knowledge was invaluable.
Jayne strikes exactly the right balance of professionalism and approachability, and has superb interpersonal skills. These attributes combine to make her a first class communicator at all levels, throughout any organisation.

Cat’s Protection, Lewis Coghlin - Director of Fundraising

We really loved working with The Charity Retail Consultancy.  Their insights were brilliant and the shop team were really motivated with their suggestions and ideas.

Care for the Family, Emrys Jones Director of Marketing and Operations