Our response to COVID-19

We have put together a number of offers to help support charities during this difficult time.

In order to make it easy to find out how we can help you, we have listed them all below.

Expert help in a time of crisis

Like many people, we watched with huge sadness as charity shops all over the UK closed in response to the COVID-19 pandemic.

We wanted to help the sector we have both worked in for many years, so we immediately put together a package of support, including one hour’s free telephone consultation to anyone who wants it.

We are delighted that many charities have taken up this offer, from tiny organisations with just one shop, to national chains with hundreds of outlets.

If you would like to book a call with us, to see if we can help with guidance or advice, do get in touch. 

You can email us at:


Volunteer Engagement & other insights

Working with our good friend Daniel O’Driscoll from Engagement Consultancy, we developed an early guide to keeping your volunteers engaged whilst your shops are closed, then followed this up six weeks into Lockdown with a summary of what’s been going on in the sector.

Read our early thoughts here and the follow up here

If you have any great ideas you’d like to share on this subject, we’d love to hear from you. 

You can email us at:


As shops began to reopen, we captured early learnings and trends in a blog which you can read here.

We also wrote about how to get volunteers back into your shops after reopening. You can read it here

Lockdown Learning

We have put together an online learning package aimed primarily at furloughed shop staff, but suitable for any staff or volunteers within the retail team. The four sessions cover:

Volunteer Recruitment and Retention

Customer Service

Stock Acquisition & Management

Space Management

Each session includes exercises and action plans and is accessible to view on a phone, tablet or PC.

David Burrell, CEO at Primrose Hospice told us:

Congratulations on producing a wonderful resource which will help me train & update the retail staff & prepare them to return. I do believe it will positively impact their mental health and well being”

UPDATE – 10.6.20

We now have a free additional session focussed on the emotional aspect of reopening your chain:

Wellbeing leads to well doing – ensuring a safe and healthy move out of lockdown for your teams.

More details on the sessions and costs are in our blog

Working with the sector

Since the start of the pandemic in this country, our sector has been so fortunate to have an amazing membership body in the Charity Retail Association (CRA). They work tirelessly to support charity retailers at all times – and never more so than in the past few weeks and months.

As proud and longstanding Corporate Members, we support the CRA in all they do and encourage every charity retailer to join.

Together, we are stronger.