All our work is bespoke to each client, so we begin with a discussion as to what you want from the review and agree required outcomes. 

We have ten years of experience in conducting charity retail reviews, and all of our clients tell us that we constantly provide an objective and specialist assessment of their operation.  

We understand that teams can sometimes feel unsure and nervous about a review, so we can provide you with templates to introduce the project and the Consultancy to them. 

On commencement, we immediately provide you with a copy of our annual publication covering current market trends, statistics and the building blocks to a successful charity retail operation.

We will visit all or a sample of your stores, either in person or virtually, meet with Shop Managers and other key team members, as well as build an understanding of the local retail environment within which  the stores operate.

The review includes an in depth analysis of your:

• retail strategy including current and future plans
• staffing structure
• ecommerce operation
• learning & development opportunities
• volunteering programme
• stock generation processes
• logistics and warehousing 
• bought in goods, including Christmas cards where appropriate
• Gift Aid processes and conversion, including compliance
• selling processes
• health and safety and security measures
• data from your till system, including sales, space analysis, average price, footfall and highlighting any areas for concern
• store segmentation and look and feel 
• customers and how you can best meet their needs
• competitors and how to build your market share
• internal & external communications & marketing
• governance

We then provide a comprehensive report detailing our observations and recommendations, along with a shop by shop analysis as well as a whole chain overview.  

Where you have a particular area you would like us to focus on, we are happy to do this too – our service is flexible and bespoke.