Jayne supported us, in the early stages of the pandemic, to re-evaluate our retail business to respond to the changing needs of our customer base. She helped us to develop both reactive and proactive planning processes, with a strong focus on helping us to create a new online sales platform. The results were that we have developed a whole new aspect of our operations and this has led to us winning the Garden Centre of the Year 2020, for central England, an award we have never won before in our 36 year history. Without Jayne’s support it is unlikely that we would have been able to reach this level of success, particularly during such a difficult time.