A comprehensive review of your existing charity shop and warehousing operations

We have ten years of experience in conducting charity retail reviews, and all of our clients tell us that we constantly provide an objective and specialist assessment of their operation.  

All our work is bespoke to each client, so we begin with a discussion as to what you want from the review and agree required outcomes. 

We understand that teams can sometimes feel unsure and nervous about a review, so we can provide you with templates to introduce the project and the Consultancy to them. 

On commencement, we immediately provide you with a copy of our annual publication covering current market trends, statistics and the building blocks to a successful charity retail operation.

We will visit all or a sample of your stores, either in person or virtually, meet with Shop Managers and other key team members, as well as build an understanding of the local retail environment within which  the stores operate.

The review includes an in depth analysis of your:

  • retail strategy including current and future plans
  • staffing structure
  • learning & development opportunities
  • volunteering programme
  • stock generation processes
  • bought in goods, including Christmas cards where appropriate
  • Gift Aid processes and conversion, including compliance
  • selling processes
  • online/ and ecommerce operation
  • health and safety and security measures
  • data from your till system, including sales, space analysis, average price, footfall and highlighting any areas for concern
  • store segmentation and look and feel 
  • customers and how you can best meet their needs
  • competitors and how to build your market share
  • internal & external communications & marketing
  • governance

We then provide a comprehensive report detailing our observations and recommendations, along with a shop by shop analysis as well as a whole chain overview.  

Where you have a particular area you would like us to focus on, we are happy to do this too – our service is flexible and bespoke.

Contact us to find out more or to discuss your needs. 

We asked the Charity Retail consultancy to do a complete review of our retail portfolio – they were able to do this very promptly and the report was ready soon after their site visits.  I was impressed with the thoroughness of the report which gave us clear recommendations to take the business forward.  I would highly recommend any charity looking for experienced retailers who know where to look, who can get under the skin of your business and who can give you clarity on what to do next.

St Clare Hospice, Sarah Thompson, CEO