Now more than ever, a great online offer should be an essential part of every charity retail operation.

Whether you’re starting from scratch, selling from established platforms or developing your own unique site, we can help.

We’ve worked with lots of charities in developing their online offer and can support you with:

  • Providing practical help with getting started online
  • Developing & setting up processes and systems to make sure your online operation really delivers
  • Evaluating existing selling platforms and helping you to choose the right ones for your product
  • Working with you to assess and improve on your existing operation
  • Creating an e-commerce strategy
  • Creating staff and volunteer role profiles and models to make sure you have the right team in place
  • Building engagement with your offline team to ensure a seamless service and effective processes across the whole operation
  • Training for your team in all aspects of e-commerce through The Charity Retail Academy™
  • Building a marketing strategy to drive trade to your online platforms

If you want to know more, or to discuss how we might be able to help you with this vital piece of the charity retail jigsaw, get in touch

Jayne supported us, in the early stages of the pandemic, to re-evaluate our retail business to respond to the changing needs of our customer base. She helped us to develop both reactive and proactive planning processes, with a strong focus on helping us to create a new online sales platform. The results were that we have developed a whole new aspect of our operations and this has led to us winning the Garden Centre of the Year 2020, for central England, an award we have never won before in our 36 year history. Without Jayne’s support it is unlikely that we would have been able to reach this level of success, particularly during such a difficult time.

Mathew Gilbert, CEO - Where Next?