We work with charities of all sizes to provide bespoke, meaningful and affordable training for staff and volunteers at all levels of the retail team.

Our courses are developed in close consultation with the organisation to ensure we cover everything you need and our feedback is always highly rated.

Whether it’s volunteer recruitment and retention, space management, merchandising, stock acquisition, team building, strategy development, engagement or more, we’ve each had many years of direct charity retail experience to be able to always provide you with the exact learning opportunities you are looking for.

We also provide online learning in bite size, accessible formats that are ideal for shop based staff. 

Contact us to find out more or to discuss your needs. 


I gave your training to one of my furloughed staff to try out, and they think its fab. Lots of useful content, doesn’t reinvent the wheel but gives useful, practical suggestions. 
The fact that both you and Jayne have so much experience really shines through. They love how “empowering” it is, which is the culture of my department. Looking forward to rolling it out across my team later this week.
Thanks for such a good resource.

Severn Hospice, Ross Henderson, Head of Retail

The Charity Retail Consultancy ran 2 training days for the shop managers on recruiting and retaining volunteers, and understanding and acquiring donated stock needs. The courses not only improved the team’s knowledge on these critical areas, but they provided brilliant tools that could be implemented locally. The shop managers rated both courses very highly, felt listened to, valued and motivated to put their new skills into action. One shop recruited 5 new volunteers within a week by implementing one new idea!

Bluebell Wood Children's Hospice, Sunny Allison Head of Retail