Jayne and Vicki are trained and experienced in coaching and mentoring staff at all levels of an organisation.

Our mentoring work gives the staff member a space to bounce ideas off, a framework to point them in the right direction, to help them focus on the most important issues, to be their confidential sounding board, to support and motivate them in any stressful and challenging times and to help them to achieve the charity retail business goals and objectives.

We focus on supporting, motivating and inspiring the staff member to work out their own solutions, develop insight and achieve more than they would on their own. We see our role as listening, questioning, challenging, providing feedback, bringing a different perspective, being a sounding board, helping your colleague sort out the many and complex issues of running a charity retail operation and sharing our knowledge and experience with them.

We are non-directive, non-judgemental, positive, open minded, flexible and curious.

The frequency and length of the sessions are agreed in advance.  These are a regular 2 hour phone or video-based consultation at a frequency which suits you, or face to face at a shop or other location where a specific piece of work is to be supported or evaluated. We can also hold video calls into your shops if required. 

Contact us to find out more or to discuss your needs. 

The mentoring program Jayne Cartwright delivered was a fantastic experience. Having recently stepped up in a senior role Jayne was able to support me through the transition. Jayne’s knowledge and experience in the charity retail sector was invaluable and I had complete trust in her. The biggest thing I took away from the mentoring was the confidence the process gave me to enable me to deliver in my role

Octavia Foundation, Iain Burnett, Head of Retail