The Consultancy offers support to a range of not-for-profit enterprises that focus on developing income and profit, delivering the best retail service and standards, and that always seeks to enhance the visitor experience.

We can provide support with online and on site trading, whether you are completely new to it or looking to improve an existing offer.

We also help with building visitor numbers and interaction, taking into account local, regional and national tourism trends.

Whatever the venue, we provide bespoke solutions that will achieve the best for the organisation, its customers and the people it serves.

Contact us to find out more or to discuss your needs. 

Working with Vicki  was a very positive experience. She took the time to understand our unique needs and as a consequence I felt she understood where we were coming from and where we wanted to be. We received tailored advice to help improve, and monitor, both our retail and visitor engagement offer. It was also useful to know what we were doing right and how we could build on this for the future.

Hebridean Whale & Dolphin Trust, Pauline Massey, Visitor Centre Manager

We were very pleased with the results of a retail analysis that Jayne Cartwright undertook for Birmingham Children’s Hospital.  Jayne’s attention to detail, deep investigation of our current operation & resource, and of course her retail expertise led to the creation of an extremely useful report that helped to shape our retail activity to maximise our charity income. We would definitely use Jayne again in the future.

Birmingham Children’s Hospital, Miranda Williams Public Fundraising Manager